Account Security is of the utmost importance to Daybreak Games. We want players to have confidence in Daybreak Games and their own Account Information. The following is a list of Frequently Asked Questions regarding account security, along with some hints on keeping your account safe from being compromised (stolen) by other people.
What is a compromised account?
The account information has become exposed and someone other than the owner has logged in.
How can I tell that my account was compromised?
You receive an email from customer support telling you that your password has been reset when you did not make the request.
You receive word from friends that they have seen you in game when you were not actually playing.
You are contacted by Customer Support with a notice that your account may have been compromised or that there is unusual behavior on your account.
How was my account compromised?
An account can be compromised in a variety of ways. A few common methods of stealing your password include:
Key Loggers - A virus hidden on your computer that has the ability to record key strokes, including passwords. Most key loggers are accidently downloaded via a spam email or a website. Run a virus scan do detect and destroy these viruses.
Phishing - The fraudulent act of collecting personal information (like a user name and password). Most phishing attempts happen when the account holder receives an email directing them to a fake login site. Pay close attention to website address that do not appear legitimate. If there is a problem, go back to https://www.daybreakgames.com and retrace your steps to get where you want to go.
Sharing - Letting friends, family, or other parties log into the account. Sharing your login information is a violation of the Terms of Service and is also, by far, the #1 way that accounts are compromised. Do not share your login credentials or any other account information that can help others compromise your account.
*Please note that Daybreak Game Company LLC will NEVER ask for your password.
What can I do to protect my account?
Add 2 factor authentication to your Magic Online account and email account!
Create a strong password. You must have a password between 8 and 15 characters long with both letters and numbers. Make a password that is closer to 15 characters and include at least one capital letter and one special character (!, ", #, $, %).
Change your password often (at least every 1 to 3 months).
Don't use the same passwords for everything. Use different passwords for your E-Mail account, Magic Online username, Online Banking, Social Media account, etc.
NEVER GIVE OUT YOUR PASSWORD. EVER. Daybreak Games Employees will NEVER ask for your password.
Create a strong Security Question and Answer.
Make the Answer something that you can remember, and not easy to figure out.
Don't give your Security Answer out (unless it is to a real Daybreak Games Customer Service employee for account verification purposes). If someone asks you for your account information, and you don't recognize the question being asked, don't answer it. Instead, contact Customer Support directly so we can verify your account and avoid any issues.
If you receive an email about your Daybreak Games Account, check the "From" (sender) address. If you don't recognize it, don’t click on any links in email. You can always type in the web address for the official site manually.
Keep your computer clean of any viruses, spyware, malicious software or keyloggers.
Make sure you have all the latest security updates for your operating system.
What should I do if my account has been compromised?
Reset your password and add 2 factor authentication right away! If you are unsure if your account has been compromised, or you need to update your old Security Question and Answer, contact Customer Support so we can verify your information and update the Security Question and Answer. Again, NEVER give out your password because a DGC employee will only ask your User Name, the Security Answer, and Billing Information (such as the Credit Card Holder Name, Full Billing Address and Last 4 Digits of the Credit Card used to pay for the account). Often times we will also ask for the email address and proof of purchase information to confirm your identity.