I can't connect to Magic Online. What's going on?
The first thing to check is whether or not Magic Online is currently down. You can click here and check the server status light near the top of the page or find announcements on critical issues. If Magic Online is currently live, it will display a green light.
We also regularly update our Twitter account in the event of an unplanned downtime or other server difficulty. You can access that by clicking here.
The servers are up! How do I check my connection to the Magic Online servers? or How do I run a tracert?
Windows has a built in program that can give you a report of what is happening when you try and communicate with a site or service on the internet. Below are instructions on using this program known as "tracert".
- Press the "Start" button on your Windows task bar and then select "Run". In Windows 10, simply type directly into the search window in the lower left.
- Type cmd and then hit "Enter".
- Type tracert mtgologin1.mtgo.com and then hit "Enter".
The numbers represent the number of milliseconds it takes to talk to our servers. All of your times should be below 200ms and the total number of lines should be less than twenty. An asterisk (*) is a bad sign as it means that some of the information you sent did not arrive. If the numbers are over 200ms this means your connection to our servers is slow. If you perform a tracert and you do not get any response, or it fails altogether then it is a problem with your computer or network. If it fails on the first few lines likely it is a problem within your Internet Service Provider (ISP). If it gets out of your ISP's severs and starts failing then it is a problem with the wilds of the Internet.
Getting a "Sorry, this login attempt has failed" message or an "Error creating the Proxy Web" error message? Try a winsock reset with these steps:
- Press the "Start" button on your Windows task bar and then select "Run".
- Type cmd and then hit "Enter"
- Type netsh winsock reset and then hit "Enter".
Note: Some users may need to right-click cmd.exe and select Run as Administrator for these steps to work.
What are the most common causes of connection issues? What can I do to fix them?
Connection trouble can be caused by many different sources.
- Dial-up, Satellite, Cellular (Tethering), Air Card (EVDO/LTE/4G) or other non-landline or non-broadband internet connections can often times cause the inability to connect to Magic Online or cause frequent disconnections. We do not recommend using any of these types of connections to play the game and suggest using a landline broadband service like DSL or Cable instead.
- None of those types of connections are supported – you must use a landline broadband (DSL/Cable) or fiber service.
- Security software (like Norton Internet Security), Firewalls (like Zone Alarm or Windows Firewall) and Anti-virus software (like McAfee) can all interfere with the operation of the client and your connection to our severs. We recommend temporarily disabling this software to see if it is the source of your connection problems.
- Faulty or incorrectly setup computer and networking hardware can also cause issues. If you suspect this might be the source of your problem, you will need to contact the manufacturer of that hardware or a computer repair professional for further assistance.
- Viruses or Malware on your computer may interfere with Magic Online software and your connection. You can get the free anti-virus software Microsoft Security essentials by clicking here. If you suspect that your computer may be infected with a virus or afflicted with malicious programs, please contact a computer repair professional immediately.
- Running MSI Afterburner or Rivatuner Statistics may prevent MTGO from launching or cause it to launch incorrectly.
I've tried all of the suggestions I still can't figure out how to fix my connection issues. Can you help?
You can contact our support team. They will need the following two things to help them determine what might be causing your issue.
1. A screenshot of the error message you are getting and a screenshot of the tracert you ran in the previous step. You can learn how to take screenshots and attach them to tickets by clicking here.
2. Please include the type of connection you're using (Cable, Dial-up, etc.), which operating system you're using (Windows Vista, Windows 7, etc.) as well any other information you think might be useful in tracking down the source of the problem.
I'm using a firewall. Can you tell me what ports Magic Online uses?
If you have a firewall enabled, be sure that the following ports are open: 7730, 7770, 8001-8099, and 9001-9005 (All TCP). If one of these is blocked, when the game attempts a connection using that particular port, the connection will fail, resulting in the issue you've been experiencing. This may occur even if other aspects of the game appear to be functioning normally. For help with how to open those ports, you will need to contact the maker of your software, router, or network administrator.